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But a recent study suggests it’s not so easy to get people to shop. Sunita Desai, a fellow in health care policy at Harvard Medical School, and her co-authors looked at two companies that introduced an online tool that lets employees compare prices for things like lab tests and outpatient surgeries. After a year, only 10 percent of employees had used the tool. And those who had access to it actually had higher out-of-pocket spending on average than comparable employees at other companies who didn’t have the tool.